Frequently

asked questions.

SHOP

How soon can I expect my order?


Delivery can take 1–2 weeks for orders within the European Union, or 4–5 weeks for international shipments depending on your location and local customs. Please note international orders may be subject to import duties and customs taxes. All incurred charges are the responsibility of the buyer, as Immersion surf magazine has no control over these. Any questions on customs policies must be made to your local customs office.




What should I do if I don’t receive an issue?


Please send an email to contact@immersionsurfmag.com Incorrect Shipping Information : If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the re-delivery charge. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer.




Where does Immersion surf magazine deliver?


Immersion surf magazine ships worldwide. Unfortunately, if you’re unable to locate your country in the list of shipping destinations, we are unable to fulfill your order at this time.




What are the different shipping costs?


Shipping costs are calculated at checkout once the shipping destination is selected, so you will be aware of the shipping cost before submitting your order.




What is your refund and exchange policy ?


We regret that we are unable to offer exchanges on international orders (only for customers based in France), however we can offer you a refund for your items if they are returned in their original condition and packaging with all labels attached. You are responsible for the costs of returning goods to us and any goods returned are your responsibility until they reach our offices. Please ensure you package your return to prevent any damage to the goods. We recommend you use a postal service that enables you to track the goods you are returning.





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